Return Policy
Your satisfaction is our commitment. We stand behind every order with our full money-back guarantee.
We have maintained a 100% satisfaction guarantee for over 20 years. If anything goes wrong with your order, we will make it right — no questions asked.
Lost Package
If your order is lost in transit, we will reship immediately at no cost or issue a full refund — your choice.
Customs Seizure
In the rare event your package is seized by customs, we will reship once at no additional charge.
Wrong or Damaged Items
If you receive incorrect or damaged products, we will replace them immediately at no cost to you.
Full Refund Option
For any qualifying issue, you can choose a full refund instead of a reship — processed within 3–5 business days.
What Is Covered
Our return and refund policy covers the following situations:
- Lost in transit: Package not delivered within 30 days of dispatch
- Customs seizure: Package confirmed detained or seized by customs authorities
- Wrong items: You received different products than what you ordered
- Damaged goods: Products arrived visibly damaged or unusable
- Significant delay: Order significantly delayed beyond our stated delivery window
What Is Not Covered
Due to the nature of pharmaceutical products, we are unable to accept returns in the following cases:
- Opened or used medications — for health and safety reasons
- Change of mind after the order has been dispatched
- Incorrect shipping address provided by the customer
- Claims submitted more than 30 days after the expected delivery date
- Products that have been stored improperly after delivery
How to Request a Refund or Reship
Contact Us Within 30 Days
Reach out to our support team within 30 days of your expected delivery date. Visit our Contact page or call 1-800-490-0365.
Provide Your Order Details
Share your order number, email address, and a brief description of the issue. Photos are helpful for damaged item claims.
Choose Your Resolution
Tell us whether you prefer a reship or a full refund. We will process your request within 1 business day.
Receive Your Resolution
Refunds are processed within 3–5 business days. Reshipped orders are dispatched within 24 hours of approval.
Refund Processing Times
Once approved, refunds are processed as follows:
- Credit/debit card: 3–5 business days to process, then 5–10 business days to appear on your statement
You will receive an email confirmation once your refund has been processed.
Our 20-Year Commitment
Since 2008, we have served over 250,000 customers with an unwavering commitment to satisfaction. We understand that ordering medications online requires trust, and we take that responsibility seriously. Every issue is resolved promptly, fairly, and without hassle.
If you ever have a problem with your order, do not hesitate to contact us. We will always find a solution.