Free shipping on all orders over $299 · 20+ years delivering satisfaction · Discreet packaging, money back if not satisfied
Support

Frequently Asked Questions

Everything you need to know about our products, ordering, shipping, and privacy.

Products & Medications
Are generic medications as effective as brand-name?
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Yes. Generic medications contain the identical active ingredient at the same dose. The FDA requires all generics to demonstrate bioequivalence — meaning they perform identically in the body. The only difference is the price. You pay for the molecule, not the marketing.
What is the difference between Viagra, Cialis, and Levitra?
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All three treat erectile dysfunction but differ in duration and onset:
  • Sildenafil (Viagra): Onset 30–60 min, lasts 4–6 hours
  • Tadalafil (Cialis): Onset 30 min, lasts up to 36 hours — the "weekend pill"
  • Vardenafil (Levitra): Onset as fast as 15 min, lasts 4–6 hours
The best choice depends on your lifestyle and how often you need treatment.
Do I need a prescription to order?
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Requirements vary by country. We advise all customers to consult with a healthcare professional before starting any new medication. Our products are generic equivalents that contain FDA-bioequivalent active ingredients.
What is Dapoxetine (Priligy) used for?
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Dapoxetine is the first medication specifically developed for premature ejaculation. It is an SSRI that works by inhibiting serotonin reuptake. Clinical studies show it increases intravaginal ejaculation latency time (IELT) by 3–4 times. It is taken 1–3 hours before sexual activity.
How does Finasteride (Propecia) work for hair loss?
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Finasteride is a 5-alpha reductase inhibitor that blocks the conversion of testosterone to DHT — the hormone responsible for hair follicle miniaturization. Clinical studies show 83% of men halt hair loss progression, and many experience regrowth with consistent use over 3–6 months.
Ordering
How do I place an order?
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Simply browse our treatments, select your desired product, dosage, and quantity, then proceed to checkout. The entire process takes less than 5 minutes. You will receive an order confirmation email immediately after purchase.
Can I change or cancel my order?
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You can cancel or modify your order within 2 hours of placing it. After that, orders are processed and dispatched quickly. Please contact us immediately at 1-800-490-0365 if you need to make changes.
How do I check my order status?
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You can track your order using the tracking number provided in your shipping confirmation email. Click "Order Status" in the navigation menu and enter your order number and email address.
Is there a minimum order amount?
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There is no minimum order amount. However, orders over $299 qualify for free USPS Express shipping. Larger packages offer better per-pill pricing.
Shipping & Delivery
How long does shipping take?
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We ship all orders via USPS Express. Delivery takes 7–9 business days worldwide. You will receive a tracking number as soon as your order is dispatched.
How is my order packaged?
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All orders ship in plain, unmarked packaging. There is no brand name, no product description, and no indication of the contents on the outside of the package. Your privacy is our top priority. The return address uses a neutral business name.
Do you ship worldwide?
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Yes, we ship to most countries worldwide. Please note that import regulations vary by country — it is your responsibility to ensure that the products you order are legal to import in your country. We have been delivering internationally since 2008 with an excellent success rate.
What if my package is lost or seized by customs?
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In the rare event that your package is lost in transit or seized by customs, we will reship your order at no additional cost. Simply contact our customer service team with your order number. We stand behind every order with our full satisfaction guarantee.
When will I receive my tracking number?
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Tracking information is sent to your email within 24–48 hours of placing your order. If you have not received it, please check your spam folder or contact us at 1-800-490-0365.
Privacy & Discretion
Will my purchase appear on my bank statement?
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Your bank statement will show a discreet descriptor — not the product name or "365Pills." The charge will appear as a neutral business name. We understand the sensitive nature of our products and take every precaution to protect your privacy.
Do you share my personal information?
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We never sell or share your personal information with third parties for marketing purposes. Your data is used solely to process your order and provide customer support. Please see our Privacy Policy for full details.
Is your website secure?
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Yes. Our website uses 256-bit SSL encryption for all data transmission. Payment processing is handled by PCI-DSS compliant systems. We do not store full credit card numbers on our servers.
Payment & Refunds
What payment methods do you accept?
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We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. All transactions are encrypted with 256-bit SSL security.
What is your refund policy?
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We offer a full satisfaction guarantee. If your order is lost, damaged, or arrives incorrect, we will reship at no cost or issue a full refund. Customer satisfaction has been our commitment for over 20 years. Contact us within 30 days of your expected delivery date.
How long does a refund take?
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Refunds are processed within 3–5 business days. The time for the refund to appear on your statement depends on your bank but typically takes 5–10 business days after processing.