Your satisfaction with the products and the services we provide is our prime aim. In case the order is not received within the delivery time stated, please contact us to inform us of the problem. We will check the matter with the postal services and if they are not able to resolve the problem on their own, we will send you a replacement (free of charge) or refund your payment at your request. Refund procedure time depends on the bank's transaction processing time.

Due to the specific nature of products we offer we do not accept returns. No one can guarantee that the storage conditions are met during the order transportation thus we cannot accept them even if the package remains unopened.

An order can be cancelled within 12 hours of order submission. You must contact our customer support service by phone or by e-mail and inform them of your decision. Please give your order number and specify the reason for the cancellation.

We understand that the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

All transactions on our checkout page are 100% safe. We protect the security of your information by using 256 bit SSL software, which encrypts all information you input.