To find out the status of your order, please enter your email and order number. Order number was provided to you in the confirmation e-mail sent after your order was placed. If you do not receive order number please contact us.
I didn't get my confirmation email.
Please add our domain to you contacts or the whitelist in your email settings so that our emails don't get spamblocked.
I have sent many emails/tickets to you and got no answer.
if you have not received a reply within 24 hours please call our tollfree number and leave a brief voicemail with your order number or last name or email and we will do our best to call back within 24 hours.
The website I used to order from is no longer there, why?
Please check your bookmarks or call our tollfree number if you would like to order over the phone.
I sent email & didn't get an answer, why?
We sometimes have backlogs when there aren't enough staff, please leave a voicemail on our tollfree number and someone will call back within 24 hours.
When I try to use the order status link on your site, nothing shows up. Why?
This can be a browser compatibility problem especially when using AOL's browser or older versions of Internet Explorer. Occasionally, it won't display properly if you need to do a Java update or need to clear your browser's cookie cache. If the order status doesn't work and you're sure you're entering the email and the order number correctly then please call our tollfree number to check on your order, we can search for it using your last name or your email or you order number.
Where can I go to track my order?
Tracking for orders to USA is at http://www.usps.com/, for other countries please use http://www.track-trace.com/post
Why isn't my tracking number working?
Tracking numbers usually start working once the package reaches the country of destination, which is up to a week after the day of the order for Regular Delivery and slightly less than that for Express Delivery.
